We are always looking forward to hearing from you. Below is our contact information along with a FAQ to some common issues that our customers have encountered in the past.

1. I need to change the email address associated with a UBSN because the person who purchased the book is not the student.
This commonly happens when a parent or a friend purchases a book for a student. You change the e-mail address associated with a UBSN for up to ten days after the purchase by visiting the link below:

http://www.eacademicbooks.com/ChangeAccount.asp

2. I have paid, but I never received an e-mail with a password or UBSN to get into the site.
On rare occasions, the e-mail that has your UBSN might not arrived in a timely fashion. You can use the "Forgot UBSN" link to get a copy of your login credentials (e-mail & UBSN) instantly. This will allow you to log-in immediately even if your information has not arrived via e-mail. To do this, visit the link below:

http://www.eacademicbooks.com/ForgotUBSN.ASP

3. I have lost my UBSN.
You can recover your account information by visting the link below and providing your class & the e-mail address that your provided when you purchased the book.

http://www.eacademicbooks.com/ForgotUBSN.ASP

3. I can get into the site, but the PDF password displayed on my dashboard is not opening the PDF.
You are most likely not copying/pasting the number correctly. All of the pdf passwords have a the following format #56xxxxxxxxxxxxxxx! (starts with a # sign and ends with an exclamation mark !). For some reason, in IE & Firefox it is very easy to either select an extra space at the begining of the string or to miss the ending exclamation martk (try it). If you double-click to select the text, it will select the text in the middle (the # and the ! will be left out). If you drag from left to right from the # to the !, it will select the entire string before you get to the end, but leave out the exclamation mark (!). Bottom line, you need to select the string very carefully and only have the characters from the # to ! (inclusive).

Email:
Technical support: support@eAcademicBooks.com